Cancellation and Refund Policy for motoshare.id

Welcome to motoshare.id, the leading platform connecting customers with trusted bike and car rental providers across Indonesia. We strive to ensure a seamless and user-friendly booking process. Please note that motoshare.id acts solely as a mediator and does not handle any financial transactions between customers and rental service providers.

Before using our platform, we encourage you to carefully read our Cancellation and Refund Policy to ensure a clear understanding of our services.

1. Overview of motoshare.id Platform

motoshare.id serves as a bridge between customers and rental service providers. While we assist in discovering and booking vehicles, all rental transactions, including payments, are directly managed between the customer and the rental provider. Therefore:

• motoshare.id does not accept or process any payments from customers or rental providers.
• We are not responsible for handling cancellations or issuing refunds for vehicle rentals.

2. Cancellation Policy

Since motoshare.id does not handle payments or manage the financial aspect of bookings, all cancellation requests should be made directly to the rental service provider. Cancellation policies may vary depending on the terms set by the provider.

• Customers are advised to review the cancellation terms and conditions with the rental provider before finalizing their booking.
• motoshare.id does not influence or manage any cancellation policies established by rental service providers.

3. Refund Policy

As motoshare.id does not process payments, we are not responsible for issuing refunds. Any requests for refunds should be directed to the rental provider from whom you made the booking and payment.

• motoshare.id does not provide refunds for bookings made via the platform.
• Customers are responsible for resolving any refund issues directly with the rental provider.

4. Verifying Rental Providers

We strongly encourage customers to verify the credibility and reliability of rental service providers before confirming their booking or making any payments. Ensure that:

• The rental provider has a positive reputation and reviews.
• All cancellation and refund policies are clearly communicated and mutually agreed upon before making any payment.

5. Liability Disclaimer

Since motoshare.id only facilitates the connection between customers and rental service providers, we are not responsible for:

• Any disputes regarding cancellations or refunds between customers and rental providers.
• Fraudulent activities or payment discrepancies involving rental providers.

Any disputes, including those concerning cancellation policies or refund requests, must be directly addressed between the customer and the rental provider. motoshare.id cannot mediate or resolve these issues.

6. Best Practices for Customers

For a smooth and secure booking experience, we recommend that customers:

• Confirm cancellation terms with the rental provider before proceeding with any payment.
• Review the provider’s cancellation and refund policies in the event of unexpected changes.
• Keep all communication and receipts as proof of agreement with the rental provider.

7. No Payment, No Responsibility

Since motoshare.id does not collect any payments, we do not have any responsibility for financial transactions. Customers should directly communicate with the rental provider to handle all monetary aspects, including:

• Rental fees
• Security deposits
• Refunds for cancellations

motoshare.id’s role is limited to facilitating the booking process, and all financial dealings occur independently of our platform.

8. Policy Updates

motoshare.id reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be reflected on this page, and continued use of our platform indicates your acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to reach out to us via our website. However, please be aware that all issues related to cancellations or refunds must be resolved directly with the rental provider.